Frequently Asked Questions
Everything you need to know about your RASARIO experience.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided they are in original condition with all tags attached. Please note that evening wear must be unworn and unaltered.
Do you offer international shipping?
Yes, RASARIO ships worldwide via premium couriers like DHL and FedEx. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.
How do I determine my size?
We provide a detailed size guide on each product page. Our collections typically follow European sizing; if you are between sizes, we recommend choosing the larger size for the best fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I modify or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we can only accommodate changes or cancellations if the order has not yet been processed by our warehouse. Please contact our concierge immediately for assistance.